Refund policy
After your event, returning your dress is simple!
Return it worn, NOT washed or cleaned. There is no need to clean the dress – we take of everything!
Please place the dress in the provided prepaid Australia Post satchel and send the parcel from your nearest Australia post office or in a yellow street box before 12-noon the day after your event. You must take a photo of your lodgements receipt received in the Post Shop or of placing the bag in the yellow street box as proof of return.
IMPORTANT! Please DO NOT drop the return parcel in a Red Post Box!
Doing so will result in us having to charge you a late return fee. We only allow the use of return postage using the YELLOW POST BOX.
Your return bag is already filled out, prepaid and good to go. Please do not add any extra information to the prepaid express post satchel.
In case you misplace the return satchel we provided you – you can purchase a new Express Post Yellow satchel (it must be express post yellow satchel) and send it to the PO BOX address advised via SMS.
Pick ups must return the item on the following day of the event (Mo -Fr) or on Monday following a weekend hire. Return hours on Monday 8:45am – 6pm.
Customer may return the item via express post to our PO BOX 855 in Maroochydore, QLD, 4558 if more convenient. Express post tracking must be provided.
LATE FEES
Please note, that a very high late fee of $80/day will be charged in any cases where the dress is not returned in time as per the instructions above!
Your garment may already be booked for the next customer and hence we have to follow a very strict schedule to ensure it is as beautiful as it was for you, for the next customer who has booked it.
You will hear from us again once the return has been processed and your order is complete. This will usually take about a week following your return.
